How does the program work?

Participants may select the neutral and process that best meets their needs.  A Client Services Specialist will work with you to identify the appropriate process for your situation.



An informal process in which a neutral third party, the mediator, helps people communicate and resolve their differences by coming up with their own solutions. The mediator works with the parties in joint and private sessions to facilitate communication and enable the parties to “hear” their differences, solve problems and rebuild relationships for the future. Agreements are incorporated into a written Memorandum of Understanding.


Partnering is a process that strengthens collaboration, communication and mutual respect among individuals who are working together on a specific project, goal or mission.  Engaging in a Partnering process focuses the participants on their commitment to their mutual goal or mission, and assists them in identifying and agreeing on guidelines for effective communication, coordination and cooperation to prevent conflicts and ensure the mission or goal is achieved.


An impartial facilitator works with key stakeholders to design and conduct a process that enables all participants to: accomplish the desired purpose and outcomes; resolve difficult issues; and ensure that everyone participates.

Issues That Can be Addressed Through ACCESS ADR:


  • Coworker differences
  • Employee / Employer disagreements
  • Partnership dissolution
  • Real Estate (DROA) disputes
  • Condominium
  • Insurance issues
  • ADA complaints
  • Financial disputes
  • Small business issues
  • Consumer / Merchant disputes
  • Grievances of any kind
  • Strategic planning
  • Partnering


  • Divorce issues
  • Where the children will live
  • What the visitation schedule will be
  • How real property will be divided
  • Adult guardianship
  • Where elderly relatives should live
  • How finances are managed
  • Who should be the caretaker
  • Family estate issues

Family Business

  • How decisions should be made
  • Who should manage the business
  • How to work together
  • Should the business be sold
  • Intergenerational succession
  • How to handle debts