Mediation Skills for Managers
Available for groups or companies, Call for more information
Description
In Mediation Skills for Managers, managers and supervisors will learn to resolve any type of workplace dispute, conflict, or dissatisfaction. Resolve interpersonal disputes early before they negatively impact productivity and morale.
Skills will be covering the following topics:
- Resolve disputes between co-workers before they escalate to grievances
- Effective Listening and Communication Techniques
- Communicating Your Needs
- Interest-Based Negotiation
- Managing Cultural Differences
- Dealing with Difficult Behavior