Mediation Services

The Mediation Center of the Pacific provides mediation for a broad variety of issues and case types.

Divorce: Mediators assist parties with property division, child custody and visitation, and other issues involved in marital separation. Mediators also help the parties walk through the divorce decree to ensure that they have addressed all issues and are able to finalize the divorce on their own.

Adult Guardianship: Families faced with the decisions such as where aging parents should live, how finances should be managed and who should provide direct care, are assisted by experienced mediators in addressing and resolving these questions.

Family Business Disputes: Small family owned businesses often foster unique problems from blending personal and business ties. Through mediation, agreements can be reached and relationships preserved.

Juvenile Restitution: The Mediation Center receives referrals from probation officers and the Juvenile Crime Prevention Department of the Honolulu Police Department that requires victims and juveniles to meet face to face to work out some form of restitution.

Neighbors: Mediators handle almost every conceivable type of situation or problem between neighbors. Many cases are self-referred, although police, neighborhood boards, friends and others, also send cases that include barking dogs, loud noise, rubbish, parking spaces and overhanging trees.

Paternity: Mediators assist parties who are not married, but who have a child or children together, resolve issues of custody, visitation, back child support, and health insurance. These cases are court-ordered from Family Court, or are self-referred or attorney-referred. Some paternity cases may also be mediated on-site at Family Court in Kapolei.

Probate: A number of mediators are trained to resolve estate disputes in cases before the Probate Court. Agreements can be reached and family relations preserved.

Temporary Restraining Order (TRO): The Mediation Center, in collaboration with the District Court judges, initiated a TRO Mediation Program so that mediators can assist the parties in resolving the underlying issues or reaching an agreement on how to stay away from each other. Some TRO cases may also be mediated on-site at Honolulu District Court.

Employment/Job Related: These conflicts result from personality clashes, discrimination, wrongful termination and sexual harassment, as well as employment disagreements, discipline and office atmosphere, downsizing and cultural differences.

Civil Rights Complaints: The Mediation Center receives referrals involving various types of discrimination and ADA complaints filed with the Hawaii Civil Rights Commission (HCRC).

Consumers and Merchants: These matters include billing disputes, contract clauses, poor merchandise or service, etc. Many of these cases will end up in court if not resolved beforehand through mediation. The Better Business Bureau (BBB) also refers cases to the Mediation Center.

Landlord/Tenant: Disputes regarding payment of rent, deposits and damage can be resolved directly at the Mediation Center rather than filing a complaint at District Court, although some landlord/tenant cases are also mediated on-site at District Court.

Condominiums: The Mediation Center handles referrals from the Real Estate Commission and others that involve condominium association members, directors, managers, vendors, owners and others. Issues may include violations of house rules, by-laws, back maintenance fees, attorney fees, and more.

Real Estate: The Mediation Center handles a variety of real estate disputes including purchases (DROA), rental disputes, encroachments, and landlord and tenant problems.

Regulated Industries Complaints (RICO): Complaints filed with RICO involving such issues as motor vehicle sales, repair-persons and contractors, are referred directly to the Mediation Center for mediation, eliminating the need for a lengthy investigation or hearing.

District Court On-Site Mediation: The Mediation Center volunteers provide mediation directly at District Court for pending lawsuits in Small Claims Court, Summary Possession cases, and TRO cases.

Special Education: The Mediation Center works with the Department of Education, parents and others to resolve issues concerning services and plans for children with special needs.

School Issues: The Mediation Center provides mediation for any/all disputes that arise within schools including teacher/teacher, teacher/parent, and teacher/administrator.

Access ADR

ACCESS ADR is a program of the Mediation Center of the Pacific that offers accessible and affordable dispute resolution options for resolving business and family disputes. Dispute resolution refers to informal processes that help people resolve their conflicts without going to court. Through ACCESS ADR, the Mediation Center of the Pacific offers a variety of these …

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Civil Rights Mediation

The Mediation Center of the Pacific receives case referrals involving various types of discrimination and ADA complaints filed with the Hawaii Civil Rights Commission (HCRC). For more information about HCRC mediations, click here.  

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Condominium Mediation

THE ISSUES The Mediation Center of the Pacific can handle most types of disputes arising in condominiums: Claims about property such as damages to an apartment from flood, termites, etc. Actions of resident manager; apartment appearance in violation of house rules; or roof leak Claims against the Board such as uneven enforcement of house rules; …

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Divorce Mediation

Are you looking to contain the cost of your divorce proceeding and have more control over the outcome of your divorce? If yes, then the Mediation Center of the Pacific may be right for you. To download the Family Court’s divorce forms, visit the Hawaii State Judiciary website by clicking here. HOW MUCH DOES IT COST? The …

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WHAT IS FACILITATION? Facilitation is a method of helping meetings run smoother and be more productive through the assistance of a neutral third party, the facilitator. During a facilitated meeting, the facilitator provides guidance on the process, while the group members are responsible for the meeting content and any decision-making. The facilitator helps the group …

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Mortgage Foreclosure Mediation

At the Mediation Center of the Pacific, impartial mediators help borrowers and lenders negotiate an agreement on the issues for the retention or disposition of a property.   HOW DOES MEDIATION WORK? The parties schedule a mediation session at a time convenient to both parties. Mediation sessions are about 3 hours each and address issues …

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Small Claims Court

Cases filed in Small Claims Court must be mediated before trial. This means that before you present your case to a judge, you must first try to settle your case in mediation. If you want to try to settle your dispute through mediation before filing a claim, you may contact the Mediation Center of the …

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Small Claims Court Mediation

The Small Claims Court is the division of District Court that handles certain disputes between two or more parties when the amount disputed doesn’t exceed $5,000. Small Claims disputes are decided by a judge in an informal manner. For more information, see the Hawaii State Judiciary’s web page on Small Claims Court by clicking here. …

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Special Education Mediation

Questions and Answers about Mediation of Disputes Regarding Special Education What is mediation? Mediation is a voluntary, confidential process where a neutral third-party (the mediator), helps parents and educational representatives come together to talk and decide how to resolve their differences and problems themselves. Mediation treats disputes as mutual problems to be solved cooperatively by parents and schools. The …

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